With 24 years of expertise in creating exceptional user experiences, Gaurav Lal is a distinguished UX leader who blends design, technology, and business objectives. As Senior Vice President of Product Design at RateGain Travel Tech, he shapes UX strategies for a portfolio of B2B SaaS products, driving data-driven and customer-focused digital experiences.

Previously, he established a renowned digital studio at Fidelity International, creating customer experience zones that fostered seamless collaboration between users and developers. At Accenture, he contributed to the award-winning SBI In-Touch project, and at HFI, he enhanced digital experiences for ICICI Bank and CarWale.com, a leading automotive platform.

An industry thought leader, he is passionate about digital transformation and advocates for leveraging AI to elevate and personalize user experiences.